Feedback
Your feedback helps us improve our patient experience
At Advara HeartCare we value providing safe, evidence based, person centred care. This includes listening to what our patients have to say about our medical treatment or processes, or other aspects of patient care, to help us improve our care and services.
We also understand that in some circumstances it may be necessary for relatives, carers, or advocates to raise concerns or make a complaint on your behalf.
You can provide feedback:
- Via phone contact with your local centre. Click here to find the contact details
- In person
- Online via the feedback form below
- Via email feedback@advaraheartcare.com
We also welcome feedback on outstanding care so we can feed this back to the areas responsible.
To ensure we can deal with your feedback, we ask that you include:
- What occurred and when
- What outcome you would like to see
If you would like to be contacted about your feedback, please provide your contact details – this is not mandatory though. If you do choose to provide your contact details, you acknowledge we will use this information to follow-up your feedback and contact you about your feedback as appropriate. For more information about how we handle your personal information please refer to the Advara HeartCare Privacy Policy.
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